Support & Help Center

Getting started is simple:

1. Sign Up: Create your account with just an email - no credit card required for the free trial
2. Explore: Start conversations with Sage and explore the 28-Day Sacred Journey
3. Personalize: Set your spiritual intentions and customize your experience
4. Grow: Use Ask Sage daily for guidance, reflection, and spiritual growth

Your 7-day free trial includes full access to all features. After that, choose the subscription that fits your spiritual path.

Password Reset:

1. Go to the login page
2. Click "Forgot Password?" link
3. Enter your email address
4. Check your email for reset instructions

Still having trouble? Email us at support@cosmic-guidance.ca with your account email, and we'll help you regain access within 24 hours.

Account Security: We use secure authentication and never store passwords in plain text.

Your Sacred Journey is a transformative 28-day experience:

• Daily Practices: Each day includes guided reflections, meditation prompts, and spiritual exercises
• Progressive Growth: Builds from basic awareness to deep spiritual insights
• Personalized Guidance: Sage provides custom wisdom based on your responses and progress
• Flexible Pacing: Go at your own pace - there's no pressure to complete in exactly 28 days
• Journaling Integration: Reflect and record insights in your private spiritual journal

Missed a day? No problem! Your journey continues where you left off. The goal is growth, not perfection.

Common billing questions:

• Free Trial: 7 days full access, no credit card required
• Pricing: Seeker ($9.95/mo), Devotee ($19.95/mo), Enlightened ($29.95/mo)
• Annual Savings: Save up to 40% with yearly subscriptions
• Cancellation: Cancel anytime in account settings - access continues until end of billing period
• Refunds: 30-day money-back guarantee for new subscribers

Need to change plans? Upgrade anytime, downgrades take effect next billing cycle.

Billing Support: billing@cosmic-guidance.ca

Your privacy is sacred to us:

• Local-First Storage: Your conversations and journal entries are stored primarily on your device
• Optional Cloud Sync: Choose whether to sync data across devices
• No Data Selling: We never sell your personal information to third parties
• Minimal Collection: We only collect what's necessary for the service to work
• Your Rights: Access, modify, or delete your data anytime
• Encryption: All data is encrypted in transit and at rest

Read More: Privacy Policy | Privacy Questions

Quick troubleshooting steps:

1. Refresh the page - Simple but often effective
2. Check your internet connection - Ask Sage needs internet for AI responses
3. Try a different browser - Chrome, Firefox, Safari, or Edge
4. Clear browser cache - This resolves many loading issues
5. Update your browser - We support modern browsers

Still having issues? Email us at support@cosmic-guidance.ca and include:

• What you were trying to do
• What happened instead
• Your browser and device type
• Any error messages you saw

We take technical issues seriously and will work quickly to resolve them.

Tips for meaningful spiritual conversations:

• Be Specific: Instead of "I'm stressed," try "I'm struggling with work-life balance and feeling overwhelmed"
• Share Context: Provide background about your spiritual journey and current challenges
• Ask Open Questions: "How can I find peace?" rather than yes/no questions
• Be Authentic: Share your real thoughts and feelings - Sage responds to authenticity
• Follow Up: Continue conversations to go deeper into insights
• Use Sacred Journey: The structured 28-day program provides focused guidance

Remember: Ask Sage provides spiritual guidance and inspiration, but is not a substitute for professional medical, legal, or financial advice.