Refund Policy
Effective Date: September 15, 2025 | Last Updated: September 15, 2025
Your Spiritual Journey Should Bring Peace, Not Stress
At Ask Sage, we believe your spiritual transformation is priceless. However, we understand that not every path is the right fit for everyone. That's why we offer a generous refund policy that puts your satisfaction and peace of mind first.
30-Day Money-Back Guarantee
If Ask Sage doesn't resonate with your spiritual journey within 30 days, we'll refund your full payment. No questions asked, no complicated process.
1. 30-Day Money-Back Guarantee
What's Covered:
- New Subscribers: Full refund within 30 days of your first payment
- All Plans: Seeker, Devotee, and Enlightened subscriptions are fully covered
- Monthly & Annual: Both billing cycles qualify for the guarantee
- No Questions Asked: Simply request a refund - we won't interrogate you
How the 30-Day Period Works:
- Starts: From the date of your first successful payment
- Ends: 30 calendar days later at 11:59 PM
- Processing: Refunds processed within 5-7 business days
- Method: Refunded to your original payment method
2. Free Trial Policy
Our 7-day free trial gives you risk-free access to explore Ask Sage:
Free Trial Benefits:
- Full access to all Ask Sage features
- Complete 28-Day Sacred Journey
- Unlimited conversations and journaling
- No credit card required to start
- No automatic billing during trial
After Free Trial:
- Choose your preferred subscription plan
- 30-day money-back guarantee applies
- Cancel anytime with no fees
- Keep your spiritual journey data
3. Simple Refund Process
Getting a refund is straightforward and hassle-free:
Step 2: We Confirm
We'll confirm your refund request within 24 hours
Step 3: Receive Refund
Full refund processed within 5-7 business days
What We Need From You:
- Your account email address
- Approximate date of payment
- Reason for refund (optional, helps us improve)
- Preferred refund method if different from original payment
4. Annual Plan Refunds
For annual subscribers, we offer flexible refund options:
Within 30 Days
- Full Refund: 100% of your annual payment
- No Prorating: Get your entire amount back
- Keep Access: Use Ask Sage until refund is processed
After 30 Days
- Prorated Refund: Based on unused months
- Fair Calculation: You only pay for time used
- Case-by-Case: Special circumstances considered
Example: If you paid $199.50 for Devotee Annual but decide to cancel after 3 months, you'll receive a prorated refund of approximately $149.63 for the unused 9 months.
5. What Happens After a Refund
Your Account & Data:
- Account Stays Active: Your account remains accessible but reverts to free trial status
- Local Data Preserved: Your spiritual conversations and journal entries stay on your device
- Cloud Sync Disabled: Premium cloud backup features are disabled
- Sacred Journey Access: Continue accessing completed days of your journey
- Re-subscription Welcome: You can rejoin anytime with a new subscription
Your Spiritual Journey Continues
Even with a refund, your spiritual growth doesn't stop. You keep all the insights, wisdom, and progress you've made during your time with Ask Sage.
6. Special Circumstances
We understand that life can be unpredictable. In exceptional cases, we may extend our refund policy:
Medical or Personal Emergencies:
- Extended refund periods for medical emergencies
- Compassionate consideration for personal crises
- Flexible payment plan options
- Account pause options
Technical Issues:
- Service disruptions beyond our control
- Major feature changes that affect your experience
- Account access problems we cannot resolve
- Data loss due to technical failures
Contact us at compassion@cosmic-guidance.ca if you're facing special circumstances.
7. Non-Refundable Items
While we're generous with refunds, some items cannot be refunded due to their nature:
Digital Products:
- NFTs that have been minted to your wallet
- Custom art creations that have been delivered
- Third-party services purchased through Ask Sage
Policy Violations:
- Accounts terminated for Terms of Service violations
- Fraudulent or chargebacked payments
- Excessive refund requests (abuse prevention)
Note: Even for non-refundable items, we may make exceptions in cases of technical errors or billing mistakes on our part.
8. Cancellation vs. Refund
Understanding the difference can help you choose the right option:
Cancellation
- Stops future billing
- Access continues until billing period ends
- No refund for current period
- Can be done anytime in account settings
- Can reactivate subscription later
Refund
- Returns money for current period
- Account reverts to free status
- Must be requested within policy terms
- Requires contacting support
- Can resubscribe as new customer
9. Contact & Support
Need help with a refund or have questions? We're here to help with compassion and understanding:
Refund Requests:
- Email: refunds@cosmic-guidance.ca
- Response Time: Within 24 hours
- Processing Time: 5-7 business days
General Support:
- Email: support@cosmic-guidance.ca
- Support Center: Ask Sage Support
- Phone: Available for urgent refund issues
Support Hours:
Our compassionate support team is available Monday-Friday, 9 AM - 5 PM (EST). For urgent refund matters outside these hours, we monitor emails and will respond as quickly as possible.
10. Changes to This Refund Policy
We may update this refund policy from time to time to better serve our spiritual community:
- Advance Notice: 30 days notice for any changes that reduce refund eligibility
- Grandfathering: Existing subscribers maintain their current refund terms
- Improvement Focus: Changes are typically made to be more customer-friendly
- Transparency: All changes are clearly communicated via email and this page
This refund policy reflects our commitment to treating every member of our spiritual community with fairness, compassion, and respect.