Privacy Policy
Effective Date: September 15, 2025 | Last Updated: September 15, 2025
Your Privacy is Sacred
At Ask Sage, operated by Cosmic Guidance Family, we believe your spiritual journey is deeply personal. This Privacy Policy explains how we collect, use, protect, and respect your personal information.
Our core principle: We follow a local-first approach, meaning your most sensitive data stays on your device whenever possible.
1. What Information We Collect
Account Information (Required)
- Email Address: For account creation and important communications
- Username: Your chosen display name
- Password: Securely hashed and stored
- Account Preferences: Settings and customizations
- Subscription Status: Plan type and billing information
Usage Information (Automatic)
- Basic Analytics: Page views, feature usage, session duration
- Technical Data: Browser type, device type, IP address (anonymized)
- Error Logs: Technical issues for improvement and bug fixes
- Performance Data: Loading times and app responsiveness
Local-First Spiritual Content
- Conversations with Sage: Your questions and AI responses
- Journal Entries: Personal reflections and thoughts
- Sacred Journey Progress: Daily practices and insights
- Personal Intentions: Goals and spiritual aspirations
- Meditation History: Practice sessions and progress
Optional Cloud Sync Data
Only if you choose to enable cloud sync:
- Encrypted copies of your spiritual content for device synchronization
- Journey progress milestones for backup purposes
- Account preferences for consistent experience across devices
Cloud sync is optional and can be disabled at any time in your settings.
2. How We Use Your Information
Essential Service Functions:
- Create and manage your account
- Provide AI-powered spiritual guidance
- Enable your 28-Day Sacred Journey
- Process subscription payments
- Send important account notifications
- Provide technical support
Service Improvement:
- Analyze usage patterns to improve features
- Fix bugs and technical issues
- Develop new spiritual guidance capabilities
- Enhance user experience and interface
- Monitor service performance and reliability
What We DO NOT Do:
- Never sell your data to advertisers or third parties
- Never read your private conversations without your explicit consent
- Never share spiritual content outside our secure systems
- Never use your data for non-spiritual purposes or unrelated marketing
3. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data based on:
Contractual Necessity
Account management, service delivery, and subscription processing
Your Consent
Optional features like cloud sync, marketing communications, and analytics
Legitimate Interest
Service improvement, security, and technical support
Legal Compliance
Tax records, law enforcement requests, and regulatory requirements
4. How We Share Your Information
We Never Sell Your Data
We do not sell, rent, or trade your personal information to any third parties. Your spiritual journey is private.
We only share limited information with:
Payment Processors
Stripe for secure payment processing (subscription management only)
Cloud Infrastructure
Secure hosting providers for app availability and data backup
Analytics (Anonymous)
Aggregated usage statistics for service improvement
Legal Requirements
Only when required by law or court order
5. Your Privacy Rights
You have full control over your personal data. Here's what you can do:
Access Your Data
Request a copy of all personal data we hold about you
Correct Your Data
Update or correct any inaccurate personal information
Data Portability
Export your data in a machine-readable format
Delete Your Data
Permanently delete your account and all associated data
Restrict Processing
Limit how we use your data in specific circumstances
Withdraw Consent
Opt out of optional features like cloud sync or analytics
- Go to your Account Settings for most privacy controls
- Email us at privacy@cosmic-guidance.ca for complex requests
- We'll respond to all requests within 30 days (72 hours for EU users)
6. Data Security & Protection
We protect your information using industry-standard security measures:
Technical Security:
- Encryption: All data encrypted in transit and at rest
- Secure Hosting: Professional cloud infrastructure
- Access Controls: Limited staff access with audit trails
- Regular Updates: Security patches and monitoring
Organizational Security:
- Privacy Training: Staff education on data protection
- Data Minimization: Collect only what's necessary
- Regular Audits: Internal security assessments
- Incident Response: Plan for potential data breaches
7. Data Retention
We keep your data only as long as necessary:
Active Accounts
- Account Data: While your account is active
- Local Content: Stored indefinitely on your device
- Usage Data: Up to 2 years for analytics
After Account Deletion
- Personal Data: Deleted within 30 days
- Financial Records: 7 years (legal requirement)
- Anonymous Analytics: May be retained for service improvement
8. Cookies & Tracking
We use minimal tracking technologies to provide our service:
Essential Cookies (Required):
- Authentication: Keep you logged in securely
- Preferences: Remember your settings
- Security: Protect against fraud and abuse
Optional Analytics (Your Choice):
- Usage Patterns: Help us improve the app
- Performance: Monitor loading times and errors
- Feature Usage: Understand which features are helpful
You can control analytics cookies in your browser settings or account preferences.
9. Contact & Data Protection Officer
Questions about your privacy or this policy? We're here to help:
General Privacy Questions:
- Email: privacy@cosmic-guidance.ca
- Response Time: Within 30 days (72 hours for EU users)
Technical Support:
- Email: support@cosmic-guidance.ca
- Support Center: Ask Sage Support
Cosmic Guidance Family
Privacy Department
Canada
We are committed to transparency and protecting your privacy throughout your spiritual journey with Ask Sage.